Introduction:

High Basin Glass, a Utah-based company specializing in precision-engineered window installations, has experienced a remarkable transformation since implementing Paradigm Finance, powered by Momnt, in June 2024. This case study explores the challenges High Basin faced prior to Paradigm Finance, the solutions it provided, and the significant impact it has had on the company’s revenue, operational efficiency, and customer experience.

About High Basin Glass:

High Basin Glass is dedicated to transforming residential spaces through the installation of high-quality, precision-engineered windows. With a commitment to innovation and meticulous attention to detail, High Basin serves customers across Utah, Colorado, Idaho, Washington, Nevada, Arizona, and soon, New Mexico. 

Challenges Before Paradigm Finance:

Prior to integrating Paradigm Finance, High Basin faced significant obstacles in closing deals, limiting their projects to customers who could pay entirely upfront.

• Financial constraints: The inability to offer flexible financing options restricted High Basin to cash-only sales, effectively excluding potential customers who couldn't afford large upfront costs.
• Increased financing restrictions: The tightening of financing regulations across the industry created substantial hurdles, particularly for startups like High Basin that relied on staged funding. The typical requirement of a 50% upfront payment, common among manufacturers, posed serious cash flow issues if they could only draw on a loan upon job completion.
• Growth limitations: The lack of financing solutions hindered High Basin's growth, preventing it from expanding its customer base and maximizing its sales volume.

The Solution: Paradigm Finance Powered by Momnt

High Basin Glass needed a solution that would streamline its sales process and offer flexible financing options to its customers. Paradigm Finance, integrated directly into its existing Vendo platform, proved to be the ideal solution.  

• Seamless integration: Paradigm Finance's native integration into Vendo’s quoting software allowed for a smooth and efficient sales process, eliminating the need for external links or complex procedures.  
• Enhanced customer confidence: Paradigm Finance's ease of use and streamlined financing options instilled confidence in both homeowners and sales representatives.
• Increased financing capabilities: Paradigm Finance enabled High Basin to finance more projects, expanding its customer base and driving significant revenue growth.
• Streamlined workflow: By managing pricing, sales, financing, and project management within the Vendo platform, High Basin achieved greater efficiency and accuracy.

Impact and Results:

The implementation of Paradigm Finance has yielded remarkable results for High Basin Glass.

• 60% increase in revenue: Paradigm Finance directly contributed to a 60% increase in High Basin’s revenue, opening up new avenues for clientele and expanding its market reach.
• Expanded customer base: Flexible financing options allowed High Basin to serve a broader range of customers, including those who previously couldn’t afford its services out of pocket.
• Improved sales process: The integration with Vendo significantly streamlined the sales process. Sales representatives can now provide accurate pricing and financing options directly within the platform, reducing appointment times and accelerating deal closures.
• Enhanced professionalism: The Vendo platform and Paradigm Finance integration have resulted in a more professional and accurate sales presentation, leading to faster customer decision-making.
• Operational efficiency: Managing all aspects of the sales and financing process within a single platform has improved overall operational efficiency and reduced administrative overhead.
• Positive customer experience: Paradigm Finance's ease of use and simplicity have enhanced the customer experience, leading to greater satisfaction and loyalty.

Key Benefits:

• Native Vendo integration: The seamless integration of Paradigm Finance within the Vendo platform is a game-changer, eliminating the need for external links and simplifying the financing process.  
• Ease of use: The intuitive interface and user-friendly features of Paradigm Finance have made it the preferred financing option for High Basin’s sales representatives and customers.
• Flexible financing options: The ability to add and modify financing plans, view dealer fees, and manage financing within the same portal has provided High Basin with greater control and flexibility.
• Exceptional customer service: Both Paradigm Finance and Vendo have provided outstanding customer service, ensuring a positive and supportive experience for High Basin.

Customer Testimonial:

"Paradigm Finance, within Vendo, has been incredibly easy to use. No need for any external links or merchant numbers. It's all right there. The ability to add and change plans, see dealer fees, and manage everything within the same portal has been fantastic. The customer service from both Paradigm Finance and Vendo has been exceptional." - Brooks Brunson, Owner High Basin Glass

Conclusion:

Paradigm Finance, powered by Momnt, has been instrumental in driving significant growth and operational improvements for High Basin Glass. The seamless integration with Vendo, ease of use, and flexible financing options have enabled High Basin to expand its customer base, increase revenue by 60%, and enhance the overall customer experience. For contractors seeking to streamline their sales process and offer competitive financing options, Paradigm Finance stands out as a powerful and effective solution.