As a merchant success team lead at Momnt, I’ve worked directly with over 100 merchants. My team and I have encountered merchants who have never offered financing, merchants who use financing as part of the sales process, and merchants who previously offered financing but stopped because they did not have the proper support. 

When a home improvement merchant or healthcare merchant partners with Momnt, they immediately begin communicating with our merchant success team. As the name suggests, the main goal of our merchant success team is to help merchants succeed.

We’re Known for Our Unparalleled Support 

The beginning of any new business venture can be stressful. We remove that stress by providing total support to our merchants from the moment they start working with us. To kick things off, a merchant success representative holds an informative welcome session to get to know a merchant.

Following the welcome session, merchants attend a detailed merchant success onboarding training. During the onboarding training, merchants are properly trained on our state-of-the-art platform and processes. Merchants receive a detailed overview of our products and rates to learn how to capitalize on our offerings and provide options that work best for their specific needs and wants. We ask detailed questions about a merchant’s business, goals, areas of focus, and pain points. We take what we have learned to provide the right guidance and support moving forward.

A Detailed and Personal Approach

For complete support, the merchant success team is comprised of two specialized groups, one for technical support and one to help our merchants thrive.

One team focuses on building strong relationships with our merchants to assist them in different ways. Each of these merchant success reps has an assigned book of merchants they consistently work with to help support, grow, and ensure a smooth and positive experience. From proactively assisting with general questions to discovering ways to help merchants increase their revenue, these relationships ensure the merchant success reps always have a pulse on what’s happening with merchants and their partnership with us.

Technical issues can be frustrating, especially when it’s difficult to get a live person on the phone to help get a resolution. Enter our technical support team. Our U.S.-based technical support reps are here to make sure that never happens. If a merchant or their customers experience technical issues or need general assistance, our technical support team is available Monday through Friday from 8 am-11 pm ET by phone at 855-943-3485 or email at merchants@momnt.com. 

Together we provide world-class service to our merchants by sharing our deep knowledge of contractor financing and patient financing, the Momnt platform, and our products. Merchants see us not only as the merchant success team but as their partners in success who help turn potential into growth.

Human Connections Are at the Core of What We Do

When running a high-volume business and offering financing, having an expert by your side makes it easier to launch, grow, and scale. Not only do we strive to give merchants the tools they need to succeed, but we also create and maintain a real human connection. It’s a privilege to build genuine relationships with merchants and get the opportunity to watch them take their business to the next level because of Momnt.